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Website user agreement and privacy policy — terms of use and privacy practices for the Meander Feribot website.
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WEBSITE USER AGREEMENT AND PRIVACY POLICY

1. PARTIES

This Website User Agreement (the "Agreement") has been concluded between the natural person (the "User") who visits the website with the domain name https://meanderferibot.com (the "Site" or the "Meander Websites"), carries out ticket purchase, reservation or door visa application transactions, or creates a membership account on these sites, and MEANDER FERİBOT İŞLETMELERİ ANONİM ŞİRKETİ (the "Company"), whose registered office is located at Camikebir Mah. Mahmut Esat Bozkurt Cad. Turistik Site No:14/B, 09400 Kusadasi / Aydin.

If the User carries out a transaction through the Site or creates a membership, the User shall be deemed to have accepted the provisions of this Agreement.

In this Agreement, the User and the Company shall, where necessary, be referred to individually as a "Party" and collectively as the "Parties."

2. DEFINITION OF SERVICE – SUBJECT OF THE AGREEMENT

  1. The Meander Websites are digital platforms that enable Users to purchase ferry tickets, make reservations, submit door visa applications, and access information relating to these processes. The personal data provided by Users through the Site are processed and protected in accordance with Law No. 6698 on the Protection of Personal Data and the relevant legislation.
  2. This Agreement governs the terms of use of the Meander Websites and the rights and obligations of the User carrying out transactions through the Site and of the Company.

3. USER RIGHTS AND OBLIGATIONS

  1. The User has the right to visit the website with the domain name https://meanderferibot.com and to benefit from the ticket purchase, reservation or door visa application services. Membership or registration is not required in order to use the Site.
  2. By carrying out a transaction through the Site, the User accepts, declares and undertakes that they are over 18 years of age and possess the legal capacity to act.
  3. In accepting the provisions of this Agreement, the User also agrees to comply with the terms of use, notices, cancellation–refund conditions and other rules published by the Company on the Site. The User accepts that, in the event that conduct to the contrary is detected, the Company may block the User's use of the Site.
  4. The User is obliged to provide accurate, complete and up-to-date information during the ticketing and door visa pre-application processes. The User is responsible for all consequences arising from false, misleading or incomplete declarations.
  5. The ticket corresponds to the passenger transport service between the departure and arrival ports indicated on it; it cannot be used outside the specified route. Tickets are personal and non-transferable. Presentation of the ticket is mandatory during check-in; the boarding pass is issued at the port. The obligation to be present at the port on time rests with the User. A passenger who does not use the outbound ticket cannot use the return ticket.
  6. No action in the nature of a virus, malware, unauthorized access or manipulation that may harm the operation of the Site may be carried out; where detected, access may be blocked and the matter may be reported to the legal authorities.
  7. Voyage announcements and schedule changes may be published through the Site; the User is obliged to follow these updates.
  8. The User accepts that the Site operates solely for the purpose of ticket sales, reservations and the receipt of door visa applications; and that the voyage information, prices and announcements on the Site are for informational purposes. The User is aware that voyage schedules may change and that the information on the Site may not always be complete and up to date.
  9. The User is obliged to ensure the validity of their passport, visa, travel permits and border-crossing documents. The User accepts that, in the event that entry into the country is refused by the Greek authorities, the Company bears no responsibility and no refund shall be made.
  10. The User is aware that the personal data they enter on the Site are processed within the scope of the relevant legislation. The User may at any time request from the Company the deletion of their personal data or the cessation of its processing.
  11. The Company carries out the sale of tickets of various ferry operators (the "Carrier Companies") and acts solely as an intermediary in the ticket sales process. The User accepts that the relevant Carrier Company is exclusively responsible for the performance of the sea voyage that is the subject of the purchased ticket, and for the voyage's departure, arrival, berthing at the port, delay, cancellation, transfer, baggage loss, security procedures, and any and all events that may occur during travel.
  12. The Company's liability is limited to carrying out the sales transactions of the ticket purchased by the User in accordance with the legislation. The Company cannot be held liable for any disruption, delay or cancellation that does not originate from the Company itself.
  13. The User is obliged to review the contract of carriage, general terms of transaction and passenger transport rules of the Carrier Company to which the purchased ticket belongs. These documents are published on the relevant Carrier Company's own website, and purchases made by the User without reading the said conditions shall also be subject to these terms.

4. RIGHTS AND OBLIGATIONS OF THE COMPANY

  1. The Company is not responsible for any interruption, disruption, error or delay that may arise due to force majeure, infrastructure failures, internet outages, causes originating from payment institutions or from third-party providers it receives services from, technical usage errors, and problems related to the device or browser through which the User accesses the Site.
  2. The Company is solely an intermediary in the ticket sales process. The relevant Carrier Company is exclusively responsible for the performance of the voyage to be carried out with the purchased ferry ticket, for delay of departure, failure to berth at the port, cancellation of the voyage, or events that may occur during travel. The User accepts that they will not hold the Company responsible in this regard.
  3. Although the Company endeavours to regularly update the voyage information, prices and content on the Site, it does not guarantee that this information will at all times be complete, current and accurate. The right to make changes to voyage schedules is reserved; the Company cannot be held responsible for the consequences arising from such changes.
  4. The Company may communicate with the User regarding the performance of the purchased service, the ticketing process, cancellation–refund conditions, voyage changes, announcements and campaigns. For this purpose, information such as name-surname, telephone number and e-mail address may be requested from the User. The User accepts that this information will be used solely for the provision of the said service and within the scope of legislative requirements.
  5. The intellectual and industrial property rights over the general appearance, design, software, brand, logo, text, visual and audio elements and all kinds of content on the Site belong to the Company or to third-party licensors. These materials may not, in any way, be copied, reproduced, modified, published or made available to third parties without the written permission of the Company.
  6. There may, from time to time, be links on the Site directing to third-party websites, payment infrastructures or campaign pages. These links are provided solely for the convenience of the User, and the Company is not responsible for the content, products or services on the sites to which the User is directed.
  7. The Company reserves the right to unilaterally amend, update or revise the provisions in this User Agreement whenever it deems necessary. The updated agreement takes effect the moment it is published on the Site, and by continuing to use the Site, the User shall be deemed to have accepted these changes.
  8. In the event that the Company detects conduct by the User contrary to the provisions of this Agreement, the Company has the right to block, cancel or restrict the User's use of the Site.

5. TERMS OF USE OF THE SITE

  1. The User accepts in advance that, while using the website with the domain name https://meanderferibot.com, they accept the conditions set out in this Agreement and will act in accordance with these conditions. In the event that conduct by the User contrary to these terms is detected, the Company has the right to suspend access to the Site partially or completely, temporarily or permanently.
  2. The User is personally responsible for the security of the e-mail address, telephone number and payment information they use for accessing the Site and purchasing tickets. The Company is not responsible for damages arising from third parties accessing this information due to the User's negligence or fault.
  3. The User accepts that, due to legal obligations, their IP address and similar technical information may be recorded by the Company and may be shared only upon the request of the relevant legal authorities.
  4. The Company may process the personal data provided by the User and data relating to the use of the Site (such as duration and time of visit, and pages viewed) by anonymizing them, for the purposes of statistical analysis, system security, improving service quality and fulfilling legal obligations. This data is not used for marketing or advertising purposes; personal data processing operations are subject to the KVKK (Law on the Protection of Personal Data) and the relevant legislation.

6. FORCE MAJEURE

Earthquake, storm and adverse weather conditions, epidemic disease, fire, war, embargo, uprising, natural disaster, strike, decisions of official authorities or similar unforeseeable and unpreventable circumstances shall be deemed force majeure.

In the event that the Company is unable to fulfil its obligations partially or completely due to force majeure, its responsibilities are suspended during this period, and no sanction shall be applied to the Company on account of delay or impossibility of performance.

In the event that the force majeure situation lasts longer than one (1) month, the Parties have the right to terminate the agreement without any obligation to pay compensation.

7. MEANDER PRIVACY POLICY

  1. The Company processes the personal data belonging to the User, within the scope of the use of the Site and the provision of ferry tickets, reservations, travel and related services offered through the Site, in accordance with — to the extent applicable — Law No. 6698 on the Protection of Personal Data (the "KVKK"), the General Data Protection Regulation (the "GDPR") and other applicable data protection legislation.
  2. Within the scope of transactions carried out through the Site, identity and contact information, reservation and travel information, payment and transaction information, customer communication records, and technical data such as IP address, device, browser and similar data relating to the use of the Site may be processed. In cases where payment card information is processed directly by the payment service provider, such information is not stored by the Company.
  3. Personal data is processed for purposes such as carrying out ticket sales and reservation transactions, providing travel services, conducting payment and refund processes, communicating with the User, fulfilling legal obligations, ensuring the security of the Site and of transactions, and protecting the Company's legal rights, on the basis of a valid legal ground applicable to the relevant data processing activity.
  4. Marketing activities that require consent, together with non-mandatory analytics, personalization or advertising cookies, are used — to the extent required under the applicable legislation — only in accordance with the prior consent given by the User. Giving consent to marketing or non-mandatory cookies is not a condition for purchasing a ticket or benefiting from the core services.
  5. Personal data may be shared, to the extent required by the relevant processing purpose, with transport service providers, payment service providers, reservation and technical infrastructure service providers, authorized public institutions and other necessary recipients. Where the transfer of personal data outside the European Economic Area is subject to the international data transfer provisions of the relevant legislation, the necessary protection mechanisms are applied.
  6. The User may exercise their rights regarding their personal data within the scope of the applicable data protection legislation. With respect to personal data processing activities to which the KVKK applies, the User has the rights set out in Article 11 of the KVKK; and with respect to personal data processing activities to which the GDPR applies, the User has — to the extent the conditions are met — the rights to access their personal data, to request the rectification or erasure of the data, to request the restriction of processing, to exercise the right to data portability, to object to certain data processing activities, to withdraw consent in consent-based processing, and to lodge a complaint with the competent data protection supervisory authority.
  7. Detailed information about the purposes and legal grounds for which personal data is processed, the data categories, recipients, international data transfers, retention periods and the User's rights is set out, in accordance with the applicable data protection legislation, in the relevant Clarification Text / Privacy Notice; and detailed information about cookies and similar technologies is set out in the Cookie Policy / Çerez Politikası. The relevant documents are accessible through the Site.

8. GENERAL PROVISIONS

  1. The article headings have been used solely to facilitate organization and reference, and do not attribute any special meaning to the agreement.
  2. This Agreement takes effect upon the User's continued use of the Site or their approval given in electronic form. The Company may update the provisions of the agreement where it deems necessary; the updated text takes effect the moment it is published on the Site.
  3. This Agreement constitutes a document suitable as evidence in the resolution of disputes pursuant to the Code of Civil Procedure No. 6100. The User consents to the agreement records being stored in electronic form for purposes of proof and accessibility.
  4. The User accepts that, in disputes that may arise from the implementation of this Agreement, the data kept in the Company's books, records and electronic systems shall constitute conclusive and exclusive evidence within the scope of Article 193 of the Code of Civil Procedure, and that this is in the nature of an evidentiary agreement.
  5. The User declares, accepts and undertakes that they have read, understood and accepted all the provisions of this Agreement; and that they confirm the accuracy of the information they have provided in respect of the transactions they carry out on the Site.